Privacy Policy

Information We Collect

Information you choose to give us

This website has two forms: a short fitting-request form that appears near the bottom of most pages, and a longer consultation form on the contact page. Both are optional. You can read every page of this site without entering anything.

Between them, the forms ask for:

• your name;
• a phone number or an email address, and which of the two you prefer we use;
• which location you would like to visit;
• which service you are asking about;
• anything else you choose to type into the free-text field, and answers to a few follow-up questions related to the service you selected;
• a tick confirming you agree that Marzel's may contact you about your request.

The forms also carry a hidden field recording which page you submitted from, and an unused field that automated submissions tend to fill in and people do not. Neither asks anything about you.

What currently happens to it

At present, nothing you type into either form is sent anywhere. The forms are not yet connected to a mail service or any other processor: the website checks what you have entered, tells you it cannot send the request yet, and gives you the phone numbers instead. Nothing is transmitted off your device and nothing is stored by this website.

This will change when the forms are connected. When it does, this policy will be updated before the change goes live, and the effective date at the top of this page will be revised.

Information collected automatically

This website is a set of static files served by our hosting provider. Like any web host, it processes ordinary technical information in the act of delivering a page — typically your IP address, the page requested, the time of the request, and your browser and device type. That processing is carried out by the hosting provider under its own privacy practices, and is described in section 5.

The website itself sets no cookies, runs no analytics, and stores nothing in your browser. See section 4.

How We Use Information

Where you give us information, we use it to:

• answer the question you asked;
• contact you about an appointment you have requested, using the method you chose;
• send you information you have asked for;
• keep a record of the request so that whoever follows up knows what you need.

Technical information processed by our host is used to:

• deliver the pages you request and keep the website available;
• protect the website against abuse, attacks and fraud;
• diagnose faults;
• understand which pages are slow or broken so they can be improved.

We do not use the information you submit to build advertising profiles, and this website carries no advertising.

When Information Is Shared

We do not share what you send us except in the limited circumstances below.

• Service providers. Companies that operate parts of this website on our behalf. Today that is our hosting provider, and the map provider on our two location pages. They are named in section 5.
• When the law requires it. If we are required to disclose information by law, or by a valid legal process.
• To protect people or the website. Where disclosure is necessary to establish or defend legal rights, to investigate suspected fraud or abuse, or to protect the safety of any person.

[MARZEL'S TO CONFIRM: whether Marzel's wishes to state that it does not sell or share personal information for advertising. The website contains no advertising, tracking or data-sharing code, but whether to make that commitment in writing is a business and legal decision rather than a technical one.]

Cookies and Website Technology

This website does not use cookies. It does not store anything in your browser's local storage, and it does not use any similar tracking technology. There is no cookie banner because there is nothing to consent to.

There are no analytics. No measurement, statistics or session-replay service of any kind is installed, so we do not count visits or track how you move through the site.

The typefaces are served from this website rather than from a font service, so displaying a page does not tell a third party that you visited.

Maps are the one exception. Each of our two location pages embeds a Google map. It is set to load only if you scroll down to it; if you do, your browser contacts Google directly to fetch the map, and Google may receive your IP address and set its own cookies under its own privacy policy. Nothing on the rest of the site behaves this way.

Do Not Track. Because this website does no tracking to begin with, it does not need to respond to browser Do Not Track signals or similar preference mechanisms, and it does not change its behaviour based on them.

Third-Party Services

Two third-party services are involved in running this website.

• Cloudflare Pages hosts the website and delivers its pages. As part of that it processes the ordinary technical request information described in section 1.
• Google Maps supplies the embedded map on each of our two location pages, and only there.

Both operate under their own privacy policies and their own terms, which we do not control. We suggest reading them if you would like to know how each company handles the information it receives.

There is no analytics provider, no advertising network, no chat widget, no tag manager and no external font service. If a form-delivery or email service is added in future, it will be named here before it goes live.

Data Security

We use reasonable administrative and technical measures intended to protect information associated with this website. The site is served over an encrypted connection, and it holds no database of its own.

No method of transmitting information over the internet, and no method of storing it, is completely secure. We cannot guarantee absolute security, and we would rather say so than imply otherwise. Please do not send sensitive health information through this website — see the notice at the top of this page.

Your Privacy Choices

You can contact us at any time to ask what we hold about a request you have made, to ask us to correct it, or to ask us to delete it. Our details are in section 10, and we will tell you what we are able to do.

You can also control cookies through your browser settings. This website sets none, so those settings will not affect it — but they will affect the embedded map on our location pages, and every other site you visit.

[MARZEL'S TO CONFIRM: which privacy rights and request procedures Marzel's wishes to offer, and whether any state privacy law — for example the California Consumer Privacy Act — applies to the business. No rights, response times or verification procedures have been stated here, because promising a procedure the business has not agreed to would be worse than promising nothing.]

Children's Privacy

This website is intended for a general adult audience. It is not directed to children under 13, and we do not knowingly collect information from children under 13 through it.

That is a statement about the website, not about who Marzel's serves. Fittings may involve a customer of any age; where a child is involved, a parent or guardian should contact us by telephone rather than through this website.

If you believe a child has submitted information through this website, please contact us and we will address it.

Changes to This Policy

We may update this policy. When we do, the revised version will be posted on this page and the effective date at the top will be changed. If a change is material — for example, if the forms begin sending what you enter to a service provider — we will update this page before that change takes effect.

Contact Us

If you have a question about this policy or about information you have sent us, please contact Marzel's Inc.:

• Walnut Creek1220 Oakland Blvd., Suite 100, Walnut Creek, CA 94596(925) 939-2450
• Pleasanton5980 Stoneridge Dr., Suite 119, Pleasanton, CA 94588(925) 227-1402

[MARZEL'S TO CONFIRM: privacy contact email address, and whether privacy enquiries should go to one of the two locations above or to a separate postal address. The business email is unconfirmed in BUSINESS.md V3, so none is printed here.]

[MARZEL'S TO CONFIRM: this policy has not been reviewed by a legal or compliance advisor. BUSINESS.md V18 requires that review, together with confirmation of any California-specific notices, form-processing terms, and whether a separate HIPAA Notice of Privacy Practices is required.]