Let us help you understand the insurance process

Please bring the information you currently have available, including:

• Your current insurance card
• A government-issued photo ID
• A prescription or referral, when required
• Related paperwork from your doctor, hospital, or insurance company

Not every product requires the same documentation. If you are unsure what applies to you, call your preferred Marzel's location before your visit.

Coverage depends on your specific plan, the product you need, your diagnosis, medical-necessity requirements, deductibles, replacement schedules, and other plan rules.

We can review the information available to us and help you understand the next step, but only your insurance provider can make the final coverage and payment decision.

Insurance participation can vary by plan and by the product you need. Call your preferred Marzel's location with your insurance card nearby, and our team will help determine whether we can bill your plan.

Some products require a prescription, referral, or additional medical documentation, while others do not.

Tell us what type of product or fitting you need when you call. We'll explain which documents may be required before your visit.

Yes. Calling first gives us an opportunity to understand what you need, review your basic insurance information, and tell you what to bring.

A phone call can also help prevent an unnecessary trip if additional documentation is needed before your fitting.

Medicare billing depends on the product, eligibility requirements, and supporting documentation.

Please call your preferred Marzel's location with your Medicare information available. Our team can discuss your specific needs and determine whether Marzel's can bill Medicare for the item you are seeking.

We can explain any available self-pay options and let you know what documentation Marzel's may be able to provide for your records.

If you plan to submit a claim yourself, contact your insurance provider before purchasing to ask about out-of-network benefits and member-submitted claims.

Possibly, but reimbursement rules vary by insurance plan and payment is not guaranteed.

Before purchasing, ask your insurance provider whether member-submitted or out-of-network claims are allowed, what documentation is required, and whether the product you need is eligible for reimbursement.