Questions before your visit?

Call the location you would like to visit and we will find a time that suits you, or send a request and we will follow up. Tell us roughly what you are coming for so the right things are ready when you arrive.

Yes. Both numbers reach the shop itself rather than a call centre, and nobody will push you toward booking anything. Plenty of people ring once, think about it, and come in weeks later.

Whichever is easier for you to reach — both fit the same range of services. The two do keep different hours, so it is worth checking Walnut Creek or Pleasanton before you set off.

Not at all, and it is a very common place to start. Describe it in ordinary words — what has happened, or what you have been told to get — and we will work out the rest with you.

You are seen one-to-one by a fitter who stays with you for the whole appointment. We measure, explain how the options differ, and bring things in for you to try. You set the pace. There is a fuller walkthrough on our about page.

Yes. Fittings happen in a private room with the door closed, one-to-one with your fitter rather than out on the shop floor.

Yes. Partners, friends and adult family members are all welcome, and plenty of people bring one. You are equally welcome to come on your own, and some people much prefer that.

No. Coming once to see what exists, and returning when you have had time to think, is an ordinary way to do this rather than an inconvenience.

Whatever you are wearing or using now, even if it is worn out — it tells us a great deal. Bring anything a provider has given you in writing. There is more on paperwork on our insurance and patient support page.

Usually called a breast form, it is worn in the pocket of a mastectomy bra or against the skin, to restore the shape and the balance of weight across your chest and shoulders. Forms differ in shape, profile, weight and finish, which is why they are fitted rather than picked off a shelf. Our breast prostheses page covers the types.

Yes — mastectomy and post-surgical bras with pockets that hold a form securely, softer seams and front closures, alongside everyday bras for people who are simply difficult to fit. Sizing is done by measurement, not by the label in what you arrived in.

Yes. Camisoles and specialty postoperative garments are a normal part of what we fit — soft, usually front-fastening, and made to be easy to get into when reaching and lifting are hard.

That is a question for your surgeon or care team rather than for us — they know your situation and we will not guess at it. Tell us what they have advised and we will work within it. If you are not sure what to ask them, call us and we will help you work that out.

Yes, and it is a real part of what we do. Long or short torsos, wide or narrow roots, band and cup combinations ordinary shops do not carry — that is measurement work, and it is the same work whatever brought you in.

Yes, routinely, and in the same private rooms by the same measurements. It is a normal appointment rather than an exception. Our medical compression page has a section on it.

Sleeves, gloves and gauntlets, stockings and legwear, wraps, and garments intended for wearing after a procedure. Which of those suits you comes out of the measurements and the level your provider has given you.

Yes — circumferences at fixed points along the limb, plus length, which is what the garment is ordered from. We also re-measure and help with reordering when a garment is due to be replaced. See our lymphedema compression page.

It helps a great deal if you have been given one, so bring it in writing if you can. If nobody has, that is a decision for the clinician managing your care rather than something we make for you.

Come in and bring it, even if it is worn out. Measured against fresh numbers an old garment usually explains itself, and a knit that has relaxed is a far more common reason for one to stop working than people expect.

Yes — wigs, coverings made for daytime, softer caps made for sleeping in, and scarves and hats. Most people end up with a combination rather than one item. Our wigs and headwear page goes through the options.

Yes. It happens in a private room with the door closed, one-to-one. Not a corner of the shop floor, and nobody else waiting in the same space.

No. Looking, asking what things are, and feeling the difference between fibres is a perfectly good first visit. Nobody will put something on your head that you have not asked for.

There is no right time. Some people come before treatment begins, some once things have started to change, some much later. What happens to your hair and when is a question for the clinicians managing your care — the door is open at any of those points.

We cannot tell you that from here, and you should be wary of anyone who says otherwise before looking. It depends on your own plan and on the specific item. What we can do is tell you what is usually asked for, so you can put the question to your plan properly — see insurance and patient support.

That depends on the item and on your plan, and it is not something we will guess at for you. Call the location you plan to visit, describe what you are looking for, and we will tell you what tends to be asked for in that situation.

Anything a provider has given you in writing, and your insurance card if you want us to look at the coverage question with you. None of that is required to be measured — if you would rather keep it simple, we will not raise it.

If paperwork or insurance is on your mind, yes. It is a short conversation and it is the best way to avoid making the trip twice. If you simply want to see what exists and be measured, come and ask when you get here.

Walnut Creek and Pleasanton. Each page carries that shop's own address, phone number, hours and a map — Walnut Creek and Pleasanton. Both numbers are also at the foot of this page.

No, and it catches people out — the two keep different weekday and Saturday hours. Both are listed at the foot of this page and on each location page. They are taken from current public listings and are awaiting confirmation, so please call ahead if you are making a special trip.

Each location page has a map and a Get Directions link that opens driving directions from wherever you are — Walnut Creek or Pleasanton.

Yes. Both measure and fit across the range. If you are replacing something we fitted before, call the shop that measured you last time, because that is where your measurements are.